Job Description

About Lyra Health

Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

Lyra Central America are recruiting a Senior Wellness Account Management Lead who will manage lead a portfolio of clients and arrange wellness activities for our corporate clients within the Employee Assistance Provider space.

This is a full time hybrid working position with occasional visits to clients expected. The office is situated in Mexico City, Mexico.

Narrowing the profile to a psychologist, nutritionist, administrator, or similar with experience in workplace wellness issues

Key Responsibilities

• Manage key accounts and ensure client satisfaction through ongoing support and wellness activity coordination.
• Design and execute engagement strategies based on program usage and client feedback.
• Act as liaison between clients and internal teams (Call Center, Reporting, Finance, etc.).
• Coordinate and deliver wellness talks, crisis interventions, and on-site/virtual activities.
• Analyze usage reports to identify trends and improvement opportunities.
• Handle end-to-end activity proposals, quotations, and planning tailored to each client.
• Create digital wellness content and coordinate with internal design teams.
• Ensure accurate client documentation and platform registration (ATS & FRPS).
• Support annual contract renewals and provide usage data to drive client retention.      

Qualifications and Skillset

• Bachelor's degree in Psychology, Human Resources, Administration, Communication, or related fields (required).
• Advanced English (C1-C2 level) to ensure clear communication with english speaking clients.
• Excellent communication and interpersonal skills (verbal and written).
• Must be confident public speaking and group facilitation (in person and virtually).
• High attention to detail and strong organizational skills.
• Emotional intelligence: empathy, patience, and assertiveness.
• Ability to manage pressure, deadlines, and client expectations.
• Experience with Google Workspace and/or Salesforce.
• Basic knowledge of content creation and digital media.

Experience

• Must have 3+ years managing large accounts (preferably with +10,000 employees).
• Experience in wellness programs, HR services, or corporate healthcare is essential
• Familiarity with administrative tasks related to account management.
• Background in coordinating or facilitating wellness-related activities is required.

About You

• Ability to work well in a team.
• Ability to work under pressure and meet tight deadlines.
• Must be flexible to attend events or wellness talks outside standard business hours when needed.
• Opportunity to lead wellness initiatives and interact with high-profile clients.
• Creativity and initiative are highly valued; autonomy in decision-making is encouraged within defined scopes.

$275,000 - $312,000 a year

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email protected] more information about how we use and retain your information, please see our Workforce Privacy Notice."

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