Job Description

Are you passionate about creating memorable guest experiences? Do you thrive in a fast-paced environment where hospitality meets community engagement? We are looking for a Guest Ambassador to be the welcoming face of our market, ensuring guests feel comfortable, informed, and well taken care of from the moment they arrive.

Responsibilities:

Guest Experience & Seating:

• Greet, accommodate, and seat guests, ensuring a smooth and welcoming arrival experience.
• Offer recommendations and insights about the market’s food, drinks, and vendors.
• Stay up to date on property events and promotions to inform guests.
• Check in with seated guests to ensure satisfaction and address any needs.
• Maintain, reset, and pre-bus tables, ensuring a clean and inviting atmosphere.
• Coordinate with the Op’s team lead or porters for larger messes or furniture adjustments.

Courtyard Maintenance & Cleanliness:

• Ensure the Courtyard and surrounding areas remain clean and well-maintained.
• Clear, sanitize, and wipe down tables promptly.
• Pick up trash, sweep debris, and clean windows and doors of smudges or fingerprints.

Guest Engagement & Information:

• Engage with all guests—whether they have OpenTable reservations or are walk-ins—about property happenings, events, and promotions.
• Answer guest inquiries with enthusiasm; if unsure, proactively find the correct information from management.
• Foster a friendly and welcoming environment for all visitors.

Operations & Event Support:

• Assist with walk-in reservations and special requests, such as seating for large parties, high chairs, or wheelchair accessibility.
• Set up and break down event-specific areas in the Courtyard, including signage and seating arrangements.
• Monitor the Courtyard for potential messes, hazards, or maintenance issues, reporting them to the Market MOD.
• Offer personalized touches for special occasions (e.g., birthdays, anniversaries) by noting preferences or requests.

What We’re Looking For:

• A warm and engaging personality with a passion for hospitality.
• Strong communication skills and a proactive approach to guest service.
• Ability to multitask and remain organized in a dynamic environment.
• A team player with a keen eye for cleanliness and presentation.
• Willingness to learn and adapt to market offerings, property events, and guest preferences.

If you’re ready to be a key part of a vibrant and guest-focused team, we’d love to hear from you! Apply today and help us create unforgettable experiences for our guests.

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