We are currently seeking an experienced Call Center Representative to
support our various administrative and organizational tasks.
You are the first point of contact for our valued members. As part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally satisfying member experience by ensuring members are heard, understood, and given the immediate attention they deserve. To empower you in this crucial role, we provide comprehensive training, equipping you with the knowledge needed to deliver legendary service.
Growth and advancement opportunities
What You Will Do:
Field incoming calls from clients requiring about the order, product and service.
Understand the nature of the reason for contact, and document the details promptly and accurately.
Maintain a compassionate and composed demeanor, especially during high-intensity calls.
Relay critical information to the internal and external teams to expedite the any process.
Succeed in a structured environment where performance goals are set and measured, driving member satisfaction.
Work-From-Home Requirements:
Dedicated, quiet workspace without interruptions.
You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.
Demonstrated ability to uphold productivity and confidentiality in a remote setting.
Regular attendance in virtual team meetings and training sessions.
Availability during standard business hours and flexibility for possible shift adjustments.
What You Will Need:
Prior customer service experience. Call Center experience is preferred. Bilingual skills, especially in Spanish, are a plus.
Ability to provide excellent customer service and thrive in a high-volume call environment.
Excellent communication skills, both verbal and written.
Empathy and a strong desire to help those in distress.
Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens.
Comprehensive understanding of maps, GPS systems, and traffic safety rules.
Proficiency in Microsoft Teams and Outlook.
High School diploma, GED or equivalent.
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide clients peace of mind and value.
If you believe you have the skills, experience, and drive to excel in this role, we encourage you to apply.
Sidwell Friends, a coeducational Quaker day school, seeks part-time Lower School Extended Day Program Assistant at the DC and Bethesda, MD campus.Position Summary:Sidwell Friends School is seeking a dedicated and enthusiastic Program Assistants for our Lower School...
Senior SEO Analyst Full-Time | Remote | Up to $75,000 DOE + Benefits About the Role Are you a data-driven SEO expert with a passion for digital marketing? We're looking for a Senior SEO Analyst to join our growing team! This role is all about driving digital success...
...Leadership Group is seeking a creative and motivated Videography Intern to join our team. This is an internship that provides valuable... ...filming video projects. Edit and produce video content for social media, website, and marketing campaigns. Collaborate with the...
...featuring superior resources for Early Years to Sixth Form with boardingservices. The campus offers a comprehensive approach to education, with sportsand recreational grounds, library and common rooms, as well as cafeterias andlecture halls. This gives students the...
Tow Truck Dispatcher Location Cleveland, TX : Our work environment includes: On-the-job training Relaxed atmosphere Growth opportunities Safe work environment Our team of professionals is composed of experienced, professional, and passionate individuals...