Job Description

New Albany Country Club is now accepting resumes for a Catering Operations Manager.
This is not a sales position.

In the Catering Department, The Catering Operations Manager supports the Director of Catering to coordinate and supervise catering functions produced by the New Albany Country Club (NACC) and ensure the success of all events. Ensure every club member and sponsored guest receives exceptional quality service to exceed their expectations.

Essential Duties and Responsibilities include the following:

• Ongoing training, motivation, and supervision of existing and new catering staff team members
• Review and enforce appropriate service standards to ensure the highest quality service
• Set up and cleanup functions using opening and closing checklists
• Monitoring staff timeliness, service quality, event order accuracy, and any changes or additions to the banquet event order for on-property and off-property events
• Manage service flow at all assigned functions, communicating directly with the culinary team, bartenders, and other departments when needed
• Complete event equipment pull sheets before each event making sure staff has all necessary supplies before setting up on-property events or leaving for an off-property event
• Verify bar inventory and complete bar consumption sheets after each event (if applicable)
• Communicate with the host before, during, and after the function to ensure the highest quality service
• Monitor initial food and beverage quantities and additions, and documents for the Catering Operations Manager
• Complete event closing report for all functions and review with Catering Operations Manager
• Attend and be engaged in weekly catering meetings
• Greet all members and hosts by name in the Club and at events
• Responsible for the cleanliness and upkeep of catering storage areas and equipment
• Enforce the rules of the Employee Handbook, taking disciplinary action if needed
• Maintain a positive attitude even in times of high pressure and stress
• Able to stand for long periods as well as lift to 50 pounds occasionally and 20 pounds regularly
• Perform duties of NACC opening/closing manager as needed

Qualifications:

• Three years of supervisory experience in banquet operations, three years of resort or hotel operations experience, OR an equivalent level of education and experience
• Candidates with audio-visual knowledge (sound, monitors, screens, projectors, laptop connections) and oversight capabilities preferred

Salary: $55,000 plus commission

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