About us
At Yurbban Hospitality Group, we don't just provide lodging; we create lasting moments for our guests. We are a team passionate about service excellence, authenticity, and innovation. Every interaction with our customers is an opportunity to exceed their expectations, and we are looking for someone like you to help fulfill our mission.
What are our values?
WOW: We love originality and strive to surprise in every detail. We work with creativity, active marketing, and continuous innovation.
CONSCIOUS: We aim to improve the world through responsibility and sustainability. We initiate and collaborate on social responsibility projects to make a meaningful impact.
HONEST: We act ethically, making decisions that align with our culture. Transparency is a priority in all our actions and communications.
PASSION: We give our best in every challenge, having fun while putting ideas into action.
TEAM: We create together to achieve a shared goal, where every opinion counts.
Why work with us?
Working at Yurbban Hospitality Group is not just a job; it's an opportunity to grow, innovate, and make a difference. We foster a collaborative work environment where every voice is heard. We value creativity, social responsibility, and transparency. Here, your work will have a purpose, contributing to the success of the company while you grow both professionally and personally. We operate lodging and restaurants in cities across Europe and America (Barcelona, Madrid, Seville, San Sebastián, Miami, Chía, Bogotá, and Lima) under various brands, offering unique experiences to our guests.
J ob Summary
As a Front Desk Supervisor, your role will be at the heart of guest relations, leading the front desk team to ensure smooth operations and unforgettable guest experiences. Each day, you will oversee the welcoming of guests, ensuring they feel at home from the moment they step through our doors. You will manage the check-in and check-out process, making sure every detail is accurate, from room assignments to special requests. Handling escalated guest inquiries and complaints will be a key part of your role, where you will utilize your problem-solving skills to turn potential issues into positive moments .
About the role:
Benefits
What do you need?
Schedule : 8-hour shift. Weekends as needed.
Physical Demands: Prolonged periods of being stand and working on computer. Must be able to lift 15 pounds.
Work Authorization: Employee must be legally authorized to work in the United States.
FSLA Classification: Non-exempt
Join our team and be part of a hospitality experience where every guest interaction makes a difference. Apply today!
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