Guest Service Agent (Italian Speaking) Job at Outreach Recruitment Agency, Malta

bkd4cjV4N2pOdzkxN0orN0EwcWI2cmd0eWc9PQ==
  • Outreach Recruitment Agency
  • Malta

Job Description

Our client is a leading hospitality establishment located in the vibrant area of St. Julians. Committed to providing exceptional guest experiences, they are currently seeking a dynamic and customer-oriented individual to join their team as a Guest Service Agent.

Job Summary:

As a Guest Service Agent, you will be the first point of contact for guests, providing outstanding service and ensuring their satisfaction throughout their stay. You will handle guest inquiries, reservations, check-ins, and check-outs with professionalism and efficiency, contributing to the overall success of our client's hospitality operations.

Key Responsibilities:

  • Greet guests warmly and assist them with check-in and check-out procedures.
  • Provide accurate information regarding hotel facilities, services, and local attractions to enhance guests' experiences.
  • Handle guest inquiries and complaints promptly and courteously, striving to resolve issues to the guests' satisfaction.
  • Process reservations, cancellations, and modifications accurately, utilizing the hotel's reservation system.
  • Coordinate with other hotel departments to fulfill guest requests and ensure seamless service delivery.
  • Maintain a tidy and organized front desk area, ensuring all necessary supplies are stocked.
  • Handle cash and credit card transactions accurately and securely, adhering to established procedures.
  • Assist in maintaining guest accounts and records, ensuring accuracy and confidentiality.
  • Collaborate with the housekeeping team to ensure rooms are prepared for guest arrivals and maintain cleanliness standards.
  • Uphold the hotel's policies and procedures, including safety and security protocols, at all times.

Qualifications and Skills:

  • Previous experience in a similar role within the hospitality industry is preferred.
  • Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
  • Strong organizational skills and attention to detail, capable of multitasking in a fast-paced environment.
  • Proficiency in using computerized reservation systems and basic office software.
  • Ability to remain calm and professional under pressure, with a positive attitude towards guest service.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
  • Italian nationals will be preferred.
  • Proficiency in English; additional language skills are an advantage.
  • High school diploma or equivalent; additional education or training in hospitality management is advantageous.

Join our client's team and become a vital part of delivering exceptional guest experiences in the heart of St. Julians!

Job Tags

Holiday work, Local area, Shift work, Afternoon shift,

Similar Jobs

Bluestorm Recruitment by Dazzle

UI/UX Designer (Mobile Native) Job at Bluestorm Recruitment by Dazzle

 ...arenow looking to hire a SeniorUser Experience and Interface Designer. You'll work with a passionate and very well skilled team all...  ...inquisitive partner of product delivery. Responsibilities UI/UX Understand business challenges and requirements and turn... 

Jimmy John's

Delivery Driver Job at Jimmy John's

 ...Jimmy Johns Delivery Driver JJSA INC. Reports To: The Delivery Driver reports the Shift Manager/PIC Job Overview: Delivers orders to customers in a designated area with superior customer service, and works in the store while not on delivery, helps make... 

NOW Courier

Warehouse Supervisor Job at NOW Courier

 ...Principal Function: The Warehouse Supervisor is responsible for overseeing the nightly workflow, directing warehouse staff, coordinating...  ...are not limited to: Supervises warehouse personnel on 2nd and 3rd shift. Responsible for receiving, sorting, and linehaul... 

BUNZL

Warehouse Order Selector Job at BUNZL

**Description**Warehouse Worker - Receiving | Monday-Friday | $16/hrThe Warehouse Worker will perform a variety of functions that may include receiving and processing incoming stock, picking and filling orders from stock, packing and shipping orders, or managing, organizing... 

Primerica - Cindy Knight

Entry Level Commission Sales -- We'll Train You Job at Primerica - Cindy Knight

 ...financial future? You can work remotely. This position is ideal...  ...who is looking to gain experience in entrepreneurship and independent...  ...work while staying at home. From asset protection, asset...  ...experience in financial services necessary. -All required pre-licensing...