Italian Customer Service ( reservation Agent) Job at CBTalents, Malta

a1dsbzRCL2lOdzV5NlpLK0MwYVI0cllvd3c9PQ==
  • CBTalents
  • Malta

Job Description

Italian Speaking Reservations Agent

The Reservations Agents will primarily assist customers over the phone with queries related to the businesss services.

Main Duties and Responsibilities
Receive incoming calls from the market, converting as many calls and inquiries as possible into sales.
Achieve performance targets (sales, call-handling, and quality) set by the Market Manager and Team Leaders.
Communicate relevant customer feedback to Team Leaders to help improve service quality and customer experience.
Track on-request reservations and provide effective support to customers.
Work collaboratively as part of a team, stimulating and motivating others while being responsive to team members needs and concerns.
Assist other markets by handling cross-market calls, ensuring maximum inquiries are converted into sales.
Deal with customer complaints professionally and efficiently.
Carry out ad-hoc tasks assigned by the Team Leader.
Requirements
Proficiency in Microsoft Office programs such as Excel and Word.
Fluency in Italian (C2) and English (C1).
Strong sales and/or customer service skills from prior experience.
Excellent written and verbal communication skills in the required languages.
Ability to work effectively in a fast-paced environment.
A team player with the ability to build and maintain strong professional relationships.
Word processing skills, with the ability to type at least 25 WPM.
Working Schedule and Contract
Salary Progression:
1st Month (Training & Practice): 5.60 per hour.
From 2nd Month: 7.61 per hour (including COLA 2023).
From 7th Month: 7.87 per hour (including COLA 2023).
After 12 Months (Performance-Based): 8.34 per hour (including COLA 2023).
Additional Pay:
Language Allowance (Italian): 1020 annually, paid in monthly installments.
KPI (Performance) Bonus: Up to 2,500 yearly, eligible after 6 months (performance-based).
Contract Type:
Indefinite
Working Hours:
Operating Monday to Sunday, between 07:00 and 19:00.
Shifts may range from 4 to 12 hours.
Benefits
Full training provided.
Basic health insurance (starting after 6 months of employment).
Career progression opportunities.
Mobile schemes.
Gym packages included.
Relocation assistance will be discussed during the interviews.
In-house canteen offering affordable healthy food options.
Monthly company events.
Free on-site parking.
Staff discounts at over 50 local businesses.

Job Tags

Hourly pay, Contract work, Local area, Relocation package, Shift work, Sunday,

Similar Jobs

White House Nannies, Inc.

White House Nannies Job at White House Nannies, Inc.

 ...Potomac, MD, is looking for an experienced, energetic, and proactive nanny to care for their 11-month-old twins. The ideal candidate will...  ...essential, as both parents have demanding work schedules and travel frequently. This is a long-term opportunity with a loving and... 

Monmouth Dental Arts

Registered Dental Assistant (RDA) Job at Monmouth Dental Arts

 ...Monmouth Dental Arts is a small business in Oakhurst, NJ 07755. We are supportive, bold and our goal is to Provide the highest...  ...in a safe and friendly environment. We are looking for a Registered Dental Assistant (RDA). Previous experience with Dentrix Ascend is a huge... 

Ladder

Apprentice Electrician with Sole Source Electrical Contractors Job at Ladder

Description Electrician Apprentice - Full time, work study and on the job training. Candidate Requirements Willing to Work in Inclement Weather Willing to Take a Drug Test Eligible to Work in the US Has Reliable Transportation Driver's License Owns...

Signature Protection Services

GRAVEYARD OFFICER 16.50$ PART- TIME Sacramento, CA Job at Signature Protection Services

All positions are starting at $16.50hr Responsibilities amp; Duties: Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel Makes periodic patrols to check for irregularities...

Lawn & Garden Central

Loader Operator Job at Lawn & Garden Central

 ...Oldcastle APG, a CRH Company, is North Americas leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturers portfolio of premier building products inspires endless possibilities while providing enduring...