Job Description

Location: [Insert Location]
Employment Type: Full-Time
Reports To: Director of Airport Operations
Travel Requirement: Up to 25%

Launched in 2021, this airline was founded by a team of seasoned aviation professionals with a mission to reimagine air travel - delivering affordability, reliability, and simplicity to travelers across the U.S. Built on a foundation of operational excellence and a customer-first philosophy, the airline continues to grow with a commitment to safety, service, and innovation. This is your opportunity to join a fast-growing, values-driven carrier that offers a chance to make a lasting mark on the aviation industry.

The Airport Operations Manager plays a critical leadership role, overseeing all station operations to ensure the delivery of a safe, efficient, and customer-friendly travel experience. This position leads a cross-functional airport team, drives key performance metrics, and ensures full compliance with federal and internal regulations and standards. You will inspire a culture of accountability, safety, and operational excellence while managing daily logistics and long-term team development.

• Oversee daily station operations to ensure flights depart safely and on time.

• Ensure all crew members adhere to company values, procedures, and regulatory requirements.

• Establish clear goals and expectations; hold team accountable to performance standards and KPIs.

• Maintain appropriate staffing levels and oversee daily scheduling to support operational needs.

• Create a proactive safety culture with open communication around risks or concerns.

• Achieve zero aircraft damage and successfully pass internal and regulatory safety audits.

• Maintain FAA-compliant training records and ensure all crew members remain current in certifications.

• Inspire loyalty and satisfaction through exceptional customer service and smooth airport operations.

• Act as the escalation point for customer issues and resolve them locally and professionally.

• Drive performance toward customer satisfaction metrics and reduce complaint escalation.

• Foster collaboration across departments including Inflight, Flight Operations, Tech Ops, and other stations.

• Build strong relationships with airport authorities, vendors, and regulatory agencies.

• Represent the company during audits and inspections conducted by FAA, TSA, OSHA, and others.

• Oversee timekeeping, operational reporting, supply procurement, and budget control.

• Monitor and manage GSE (Ground Support Equipment) repairs and servicing.

• Use performance data to identify trends and implement corrective actions to improve efficiency.

• Hire, train, and mentor Station Supervisors, Agents, and Trainers.

• Support employee development, growth, and engagement.

• Administer performance documentation, including coaching, evaluations, and separation letters as needed.

• Build and maintain work schedules using timekeeping systems such as Teamwork.

• Minimum of 8 years of airline station operations experience .

• At least 5 years in a management role , preferably in a commercial airline setting.

• Proven ability to lead teams in a fast-paced, safety-critical environment.

• Strong understanding of FAA, TSA, and OSHA regulations.

• Excellent communication, leadership, and problem-solving skills.

• Ability to perform physical tasks (standing, lifting up to 70 lbs, climbing, etc.) in all weather conditions.

• Proficient with operational tools and systems; experience with scheduling and timekeeping platforms preferred.

• Must become qualified and remain current in all responsible disciplines, including Ground Security Coordinator, within 30 days of hire.

• Valid U.S. driver's license required.

• Flexible schedule including availability for nights, weekends, holidays, and overtime as necessary.

• A dynamic and entrepreneurial work environment

• The opportunity to contribute to a fast-growing, disruptive airline

• Competitive compensation and benefits package

• Career growth and development opportunities

Ready to take off with us? Apply now and help us shape the future of air travel.

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