Job Description

The Dockmaster is often the first person our customers will interact with when arriving by vessel. The Dockmaster is a strong and motivating leader responsible for the overall operation of the docks. This includes communication with vessel captains, reservations, maintaining overall safety and cleanliness of the marina, providing the highest level of guest services, concierge, training of new team members, and securing the marina and vessels in the event of inclement weather. Duties and Responsibilities

• Sets and provides the highest level of customer/guest services and expedites any and all requests from vessels
• Schedules and manages all dockhands in marina-related duties such as securing boats, black water pump outs, connecting and monitoring utility services, and waste disposal
• Performs daily inspection of the docks and works with maintenance personnel in scheduling general repair and maintenance of the docks in order to maintain safety and cleanliness standards and to identify issues requiring maintenance, repair, or replacement
• Routinely operates motor and water vehicles and other various mechanized equipment
• Provides daily/weekly reports to General Manager
• Maintains a friendly, professional working relationship with co-workers, members, guests, and vendors
• Provides general security and supports marina and facility service teams in their security-related efforts; reports disturbances in the dock area as needed
• Demonstrates safe work habits at all times, including the proper care and use of all tools, equipment, vehicles, hazardous materials, and observes all established health and safety regulations
• Maintains records of all work activities and support materials
• Provides safe disposal of all waste materials
• All other duties as assigned by management

Education and Experience

• 2+ year of experience required
• A broad knowledge of marina operations, boat lifting, boat handling and towing, and equipment maintenance.
• Proven skills or the willingness to be trained in administration, seamanship, communication, equipment maintenance, and marina operations.
• Understanding of common marina operational documentation such as agreements, contracts, terms and conditions, marina regulations and must be able to analyze them.
• A positive attitude, the ability to communicate proficiently, and the ability to relate to customers in a luxury environment.
• Requires excellent interpersonal skills.
• The ability to manage and motivate staff.
• Must have high standards, a high level of accuracy, and a keen eye for detail
• Must be an excellent swimmer
• Must have a boater's license
• Ability to work independently to achieve goals and targets
• Ability to organize and prioritize work

EEOC Statement: Moss Marina is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing an inclusive and welcoming work environment for all employees.

Job Tags

Full time,

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