Position Summary:

The Medical Assistant/Medical Office Representative Float (MA/MOR) position is responsible for knowing his/her professional scope of practice as defined by the California Business and Professional Code and for satisfactorily completing the Dignity Health Medical Foundation orientation period that includes demonstrating skills and behaviors that meet a fully competent level of performance. The MA maintains a clean, organized, and safe environment, and performs patient care services that support the physician/ provider's practice under the clinical supervision of the Physician, Registered Nurse, Nurse Practitioner, Physician Assistant or Licensed Vocational Nurse.

The MOR position is the first point of phone customer service contact. This position will provide excellent customer service through communications and appropriate distribution of phone calls and messages.

Core Duties:

• Medical Assistant:
• This includes assisting in prepping patients for examinations or procedures, assisting with procedures, relaying instructions from the physician to a patient or authorized person, and collecting patient data
• Documenting patient concerns, patient messages, and care provided to the patient in the patient's medical record for the physician's review
• Administering medications specifically directed by the physician and performing accurate vital sign measurements and documentation.
• Medical Office Representative:
• collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic practice management system
• May perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per departmental guidelines

This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time.

Minimum Qualifications:

• High school diploma (or equivalent) required
• Satisfactory completion of a formal Medical Assistant program pursuant to the Division of Allied Health Professions or military training that is equivalent to an accredited Medical Assistant program (determination by Dignity Health Medical Foundation H.R. department in conjunction with the State Division of Allied Health Professions) required
• Excellent interpersonal, organizational, and customer service skills required
• Medical terminology, familiarity with CPT and ICD-10 coding procedures and reference tools, and pharmacology appropriate to the Medical Assistant scope of practice required
• Current BLS certification required (must be certified through the American Heart Association)

Preferred Qualifications:

• Six (6) months of experience in an outpatient setting as a Medical Assistant preferred
• Certification must be obtained through one of the private agencies approved by the Medical Board of California:
• American Association of Medical Assistants (preferred)
• American Medical Technologists
• California Certifying Board of Medical Assistants
• Multi-skilled Medical Certification Institute, Inc. (NCCT)
• Familiarity with an electronic practice management system preferred

**This position is represented by the SEIU-UHW.**