*****This position is posted for one of our most valued clients****
Overview
Reunitus is seeking an experienced and strategic Operations Manager to lead our Bag Solutions division. This business unit plays a critical role in supporting our airline clients with baggage services, including warehousing, claims processing, fraud detection, and virtual customer service. The ideal candidate is a dynamic and proven leader with a strong background in operations management, service delivery, and business growth. This role requires oversight of both onsite and remote teams, totaling approximately 30 professionals including supervisors and agents.
Key Responsibilities
Operational Leadership
· Lead all operational aspects of the division with a focus on efficiency, accuracy, and service quality.
· Ensure consistent execution across functions including baggage warehousing, claims management, fraud detection, and virtual Baggage Service Office (vBSO) support.
· Ensure operational controls, KPIs, and SOPs aligned with both customer expectations and regulatory compliance.
· Drive cross-functional collaboration to optimize workflows, resolve issues quickly, and implement continuous improvement practices.
Team Management
· Lead, coach, and develop a team of ~30 employees including front-line agents, supervisors, and support staff.
· Build a strong culture of accountability, communication, and continuous improvement.
· Conduct performance reviews, develop training plans, and manage workforce planning to ensure optimal staffing and performance.
Business Development
· Collaborate with executive leadership to identify and pursue new business opportunities within and adjacent to the baggage service domain.
· Support client relationship management, contract expansion, and revenue growth initiatives.
· Represent Reunitus Bag Solutions in sales discussions, RFPs, and industry engagements.
Product Development & Strategy
· Work closely with product and technology teams to provide operational input into the development of new solutions and service enhancements.
· Drive innovation and process improvement initiatives that improve client satisfaction and operational efficiency.
Requirements
· Bachelor’s degree required; business, operations, or related field preferred.
· 10+ years of progressive leadership experience in operations, preferably within service-oriented industries.
· Proven success in managing multi-site teams and complex service delivery environments.
· Strong knowledge of process controls, quality assurance, and safety procedures.
· Experience in business development and product strategy a plus.
· Airline or aviation industry experience preferred but not required.
· Exceptional leadership, communication, and stakeholder management skills.
Desired Traits
· Strategic thinker with hands-on operational capabilities.
· Results-oriented and highly organized.
· Adept at balancing long-term vision with tactical execution.
· High integrity and a commitment to service excellence
Benefits
This is a full time role with corporate benefits.
...students achieve academic success. You will be responsible for assisting students with their daily activities, providing them with moral... ...hour ~ Math & ELA ~ Tutoring starts in the 2024-2025 School Year If you are passionate about a career in education...
...Development Marketing Manager is responsible for creating and executing marketing strategies aimed at attracting and acquiring new Franchise... ...materials are consistent with the AFBs brand, messaging and legal compliance. Market Research and Analysis : Conduct market...
...oriented problem-solver that can provide maintenance of the daily accounting functions for our clients, including the recording of debits... ...bookkeeping responsibilities. Accounts Payable and Accounts Receivable knowledge is required. Strong knowledge of Quickbooks Online and...
...About Us Jordan Digital Marketing is a fully-remote digital marketing agency focusing on paid acquisition and organic growth (SEO and content). We work with a variety of different-sized companies across different industries like tech, B2B, fintech, ecommerce, and local...
...holidays and overtime, as needed Regularly work 50+ hours a week Assist in the training and development of lower-level operation and maintenance personnel Basic computer skills Ability to travel for up to 6 weeks at a time Ability to lift 50+ pounds...