Job Description
An
Account Manager in Global Health Benefits will be responsible for managing a book of business within our small-to-medium group segment for existing global accounts. This consists of managing renewals for the block of business, adding/selling additional business to existing accounts, and converting accounts to a higher level of products/services. As owner of this block of business, there is a responsibility to manage client relationships, while providing consultative and proactive solutions, supporting their global needs. Role is Incentive Compensation (IC) eligible.
Roles and Responsibilities
- Client and customer facing responsibility for day-to-day support of client needs.
- Provide consultative pro-active information/recommendations with clients on an on-going basis.
- Manage a block of business approximately 150-200 small-to-medium accounts and average of $7M-$9M in total premium.
- Possess knowledge of the practices, techniques, and tools associated with outstanding consultative service to clients and customers.
- Responsible for renewals on existing block of business.
- Upsell/cross-sell additional product lines within Cigna Global and other matrix partners.
- Educate clients about Cigna Global updates/changes related to compliance or processes.
- Handle and resolve escalated issues related to eligibility, premium/invoicing, and/or service-related matters.
- Thorough understanding of health service products & services, and the operating requirements to support client management plan goals and sales processes.
- Utilize organization's sales information systems to document pertinent client information.
Qualifications
- Bachelor's degree preferred or equivalent work experience
- Minimum of 2-5 years Account Management and/or Sales experience required.
- Excellent organization, efficiency, negotiation and presentation skills.
- Ability to effectively manage productive meetings.
- Strong written and verbal communication skills, required.
- Client and customer focus with the ability to build rapport and be a team player within the Cigna organization
- Ability to analyze and solve problems created and presented by the business environment, regulations, internal processes, and system limitations.
- Ability to exercise independent judgment within established company guidelines
- Familiar with multiple software and system-based applications, such as Microsoft 365, Outlook, database & spreadsheets (i.e. Excel), and Salesforce.
- Must be willing to travel in support of client and organizational meetings.
- Health and Life Insurance License required.
Preferred Qualifications:
- Possess strong background or experience in marketing, account management, account service, sales, or other areas requiring significant client and customer interaction.
- International experience with multinational clientele.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
This role is also anticipated to be eligible to participate in an incentive compensation plan.
We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .
About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Job Tags
Holiday work, Permanent employment, Work experience placement, Local area, Remote job, Work from home,