Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Operations Supervisor uses sharp business skills to assist in end-to-end business process activities by creating, controlling, and improving business processes by assisting in process design, project implementation for improvement activities, diagnosing process improvement opportunities and develop solutions using principles of process excellence and related tools. Also assists in quality reporting, analysis, audits, developing plans and programs to support continuous quality improvement using a variety of applicable tools.

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work weekends.

We offer 4 weeks of paid training. The hours of training will be based on your schedule or will be discussed on your first day of employment. Training will be conducted virtually from your home.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Manages day-to-day and production operations for a team of 30-40 medical coders
• Develops procedures to increase departmental accuracy and efficiency through prompt identification and resolution of routine and complex production issues
• Assesses, evaluates, and addresses daily workload and queues
• Analyzes productivity of medical coders compares productivity to capacity plan. Identifies variances and implements proactive solutions to mitigate risk
• Responsible for quality monitoring activities including identifying areas of improvement and plan the implementation of improvement areas
• Functions as department’s liaison and contact / resource person for providing client issues and problem resolutions
• Creates competencies for coders; identifies training and development opportunities for coders
• Incorporate feedback from operational, financial and QA reports to improve performance

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• 2+ years working in an Operations/Production environment
• 1+ years of experience as a team lead, coach, trainer, or supervisor, responsible for performance management
• Experience tracking employee’s KPI’s (Key Performance Indicators).
• Proficiency with Microsoft Word (ability to create, edit, save and send documents)
• Proficiency with Microsoft Excel (ability to create, edit, save and send spreadsheets)
• Proficiency with Microsoft PowerPoint (ability to create, edit, save and send presentations)
• Ability to work full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work weekends.

Preferred Qualifications:

• 2+ years of leadership experience
• Healthcare experience
• Coding certification to include the following: CPC, CCS, RHIA, or RHIT

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

The salary range for this role is $59,500 to $116,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

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